Audio Visual Maintenance Contracts

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Maintenance Contracts

In business today audio visual equipment plays a vital role in training, teaching, selling and communicating. The reliability of this equipment is often taken for granted until it breaks down leading to the disruption of business and starting the urgent, time consuming and costly task of finding trustworthy, experienced, qualified engineers to repair the equipment quickly.

At Streamtec we provide the solution with having over 25 years experience and expertise in providing individual specialist maintenance contracts uniquely suited to each company's needs and budget. The range and level of services include priority technical assistance on equipment breakdowns, routine maintenance checks and unlimited telephone technical assistance.

Every business is unique in the way they operate. Streamtec understand this by tailoring an individual service level agreement which stipulates measurable key performance indicators. These allow you have the service and back up you require and measure the service you receive for the money spent.

set response time to calls
supply of loan equipment to cover equipment downtime
telephone technical assistance
complimentary collection and delivery of equipment within Scotland
onsite technical assistance, where necessary, for repair and maintenance work
agreed number of maintenance checks per annum
evaluation of response time from the time of the call to the completion of the job

Each maintenance programme is designed in accordance with your budget and equipment needs to provide a number of maintenance checks per year, in line with manufacturer's recommendations, to help to protect the investment made in equipment. This ensures equipment continues at an optimum performance while improving and sustaining the reliability and longevity of your asset.

In the event a problem should arise Streamtec prioritise your request and an experienced and qualified engineer will respond to the call within the agreed time scale. This provides the peace of mind that one phone call to Streamtec guarantees the resolution of the fault ensuring the minimum amount of equipment downtime and minimum disruption and hassle to your day and business.

Streamtec's team have 25 years experience of servicing and maintaining audio visual equipment working with clients such as Pfizer, BT, the Scottish Executive, Scottish Television and Chivas to name a few. The level of maintenance provided to each has varied from permanent onsite technical teams to ad hoc repairs and maintenance checks